Last Updated: August 3, 2026
Welcome to Phenora! These Terms & Conditions (“Terms”) govern your access to and use of the website www.phenora.in (the “Website”), and any purchase of products from Phenora, a botanical lifestyle brand offering home care and personal care products across India (“Phenora”, “we”, “us”, or “our”).
Phenora is the flagship brand of Frezool Industries Private Limited, and all references to “Phenora,” “we,” “us,” or “our” in these Terms refer to Frezool Industries Private Limited operating under the Phenora brand.
Please read these Terms carefully before using our Website or placing an order. By accessing the Website, creating an account, or purchasing any product from us, you agree to be bound by these Terms.
1. Acceptance of Terms
By using this Website, browsing our products, creating an account, or placing an order, you confirm that you have read, understood, and agree to be legally bound by these Terms, along with our Privacy Policy and any other policies referenced herein. If you do not agree with any part of these Terms, please do not use our Website or services.
We reserve the right to update or amend these Terms at any time, and your continued use of the Website following such changes constitutes your acceptance of the revised Terms.
2. Eligibility
To use our Website and purchase products, you must:
Be at least 18 years of age, or be using the Website under the supervision of a parent or legal guardian who agrees to be bound by these Terms;
Have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872;
Not be barred from using our services under any applicable law.
If you are using the Website on behalf of a minor, you are responsible for ensuring compliance with these Terms.
3. Account Registration
You may be required to create an account to place an order or access certain features of the Website. When registering, you agree to:
Provide accurate, current, and complete information;
Maintain and promptly update your account details;
Keep your login credentials (username and password) confidential and secure;
Notify us immediately of any unauthorized use of your account.
You are solely responsible for all activities that occur under your account. Phenora reserves the right to suspend or terminate accounts that provide false information, violate these Terms, or are used for fraudulent or unlawful purposes.
4. Product Information and Pricing
We make every effort to ensure that product descriptions, images, ingredients, and pricing displayed on the Website are accurate. However, slight variations in colour, packaging, or appearance may occur due to photography, screen settings, or manufacturing batches.
All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes (such as GST), unless stated otherwise.
Prices, offers, and product availability are subject to change without prior notice.
In the event of a pricing error on the Website, we reserve the right to cancel or refuse any order placed at the incorrect price, and will inform you promptly with the option of reordering at the correct price.
5. Orders and Payments
Placing an order on the Website constitutes an offer to purchase, which is subject to acceptance and confirmation by Phenora.
We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases of suspected fraud, incorrect pricing, stock unavailability, or violation of these Terms.
Payments can be made through the payment methods listed on our Website, including credit/debit cards, UPI, net banking, and other third-party payment gateways. All payment transactions are processed through secure, PCI-DSS compliant gateways.
Phenora does not store your complete payment card details on its servers.
An order confirmation email/SMS does not guarantee acceptance of your order; it is a confirmation that we have received it.
6. Shipping and Delivery
We currently ship to serviceable pin codes across India. Delivery timelines mentioned on the Website are estimates and may vary due to factors beyond our control, such as courier delays, weather conditions, or regional restrictions.
Shipping charges, if any, will be clearly communicated at checkout.
Risk of loss and title for products pass to you upon delivery to the shipping address provided.
Please ensure that the shipping address and contact details provided are accurate. Phenora is not responsible for delays or non-delivery caused by incorrect or incomplete address information.
7. Returns and Refunds
Due to the personal care and hygiene nature of certain products, returns may be restricted for opened, used, or hygiene-sensitive items, except in cases of damage, defect, or incorrect delivery.
Eligible returns must be initiated within [7/10] days of delivery, with the product unused, unopened, and in its original packaging, along with proof of purchase.
Refunds, once approved, will be processed to the original mode of payment within [7–10] business days.
In case of damaged, defective, or wrong products received, please contact our support team within [48 hours] of delivery along with photographic evidence for a quicker resolution.
Phenora reserves the right to refuse a return/refund if the claim does not meet the conditions outlined in our Returns Policy.
(For complete details, please refer to our separate Returns & Refunds Policy page.)
8. Intellectual Property
All content on this Website — including but not limited to the Phenora name, logo, trademarks, product formulations, packaging design, graphics, images, text, videos, and software — is the exclusive property of Phenora or its licensors and is protected under applicable Indian intellectual property laws, including the Copyright Act, 1957, and the Trade Marks Act, 1999.
You may not reproduce, distribute, modify, publicly display, or create derivative works from any content on this Website without our prior written consent. Unauthorized use may result in legal action.
9. User Responsibilities
By using our Website, you agree to:
Use the Website only for lawful purposes and in accordance with these Terms;
Provide accurate information during registration, checkout, and communication with us;
Use products as per the instructions and warnings provided on the packaging;
Not misuse, hack, or attempt unauthorized access to our systems or other users’ accounts;
Respect the intellectual property and rights of Phenora and third parties.
10. Prohibited Activities
While using the Website, you must not:
Post or transmit any unlawful, defamatory, obscene, or infringing content;
Attempt to gain unauthorized access to the Website, servers, or any connected databases;
Use any automated system (bots, scrapers) to extract data from the Website without permission;
Engage in any activity that disrupts or interferes with the security or functionality of the Website;
Use the Website to transmit viruses, malware, or other harmful code;
Impersonate any person or entity, or misrepresent your affiliation;
Resell Phenora products for commercial purposes without prior written authorization.
Violation of these provisions may result in suspension of your account and/or legal action.
11. Limitation of Liability
To the maximum extent permitted under applicable law, Phenora shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Website or products, including but not limited to loss of profits, data, or goodwill, even if advised of the possibility of such damages.
Our total liability for any claim arising from your purchase shall not exceed the amount paid by you for the specific product giving rise to the claim.
Phenora shall not be liable for any harm resulting from misuse of products, failure to follow usage instructions, allergic reactions not disclosed to us prior to use, or use of products beyond their intended purpose.
12. Warranty Disclaimer
Products sold by Phenora are provided on an “as is” and “as available” basis. While we strive to ensure the quality and safety of our botanical formulations, we make no warranties, express or implied, regarding:
The suitability of a product for a particular skin type, condition, or individual need;
Uninterrupted or error-free operation of the Website;
The accuracy of third-party content or reviews displayed on the Website.
We recommend performing a patch test before using any new personal care product and discontinuing use if irritation occurs. Please consult a medical professional if you have known allergies or sensitivities before use.
13. Privacy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information in accordance with applicable Indian data protection laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023. By using our Website, you consent to the practices described in our Privacy Policy.
(Please refer to our separate Privacy Policy page for full details.)
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
15. Dispute Resolution
In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the parties shall first attempt to resolve the matter amicably through good-faith negotiation.
If the dispute is not resolved within [30] days, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, conducted by a sole arbitrator appointed mutually by both parties. The seat and venue of arbitration shall be [City, e.g., Mumbai/Bengaluru/Delhi], India, and the language of arbitration shall be English.
Subject to the above, the courts at [City], India shall have exclusive jurisdiction over any matters arising from these Terms.
16. Contact Information
If you have any questions, concerns, or complaints regarding these Terms, our products, or your orders, please reach out to us:
Phenora Email: info@frezoolindustries.com Phone (Customer Support): +91 91515 77728 WhatsApp: +91 91515 77726 Address: Frezool Industries Private Limited, [Registered Office Address to be added], India Customer Support Hours: [Mon–Sat, 10 AM – 6 PM]
17. Right to Modify Terms
Phenora reserves the right to modify, amend, or update these Terms at any time without prior notice, to reflect changes in our practices, legal requirements, or business operations. The revised Terms will be posted on this page with an updated “Last Updated” date. We encourage you to review these Terms periodically. Your continued use of the Website after any changes constitutes your acceptance of the updated Terms.
By using the Phenora Website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in their entirety.